Refund policy

Return & Refund Policy

Thank you for shopping with Memora Jewelry! All our products are made to order and customised specifically for you. Because of this, different rules apply than for standard retail purchases.

No Right of Withdrawal

Under EU consumer protection law (Directive 2011/83/EU, Article 16(c)), the 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised.
Since every product we create is custom-made, we are unable to accept returns or issue refunds if you simply change your mind after placing the order.

Defective or Incorrect Items

If your order arrives damaged, defective, or does not match the specifications you provided, please contact us within 7 days of delivery at info@memorajewelry.com with photos and details of the issue.

If the problem is confirmed, we will repair, replace, or refund the item at no cost to you.
We may ask you to return the faulty item before sending a replacement.

Order Changes & Cancellations

Because production of your custom order often starts shortly after payment, cancellations or changes may only be accepted within 24 hours of placing your order. After that, we cannot guarantee that modifications or cancellations are possible.

Refund Process

If a refund is approved (due to defects or incorrect items), it will be processed to your original payment method within 14 business days.
Shipping costs are non-refundable unless the return is due to our mistake.